Gentle and effective care for every stage of life Improve your sports performance and recovery Osteopaths address the cause of pain and discomfort Stay fit and healthy with Osteopathy

Osteopathy, Deep Tissue Massage or Personal Training at Home

Welcome to the osteopath home visit service which enables you to see an osteopath at a time and place that suits you and your lifestyle. I also offer a Deep Tissue Massage and Personal Training home visit service.

A few reasons to use the osteopath home visit service

1Feeling too tired after a long day at work to travel to your osteopath’s practice
2Can’t find a babysitter to look after the kids while you look after your health
3You are just in too much pain to walk or drive
4Immobile or feeling frail and unable to make the journey to a clinic

 

My aim is to provide patients with the highest standard of osteopathic care and deep tissue massage at an affordable price.  The consultation and treatment is exactly the same as visiting me at a clinic, but without the inconvenience of travelling.  There is also the added benefit of being able to totally relax in the comfort of your own home immediately after your treatment. All that is required is space for my portable treatment couch.

I am registered with several Health Insurance Companies including AXA PPP, Simplyhealth, WPA, Vitality and Aviva.

Areas covered

Blackheath (SE3), Greenwich (SE10), Charlton (SE7), Lewisham (SE13), Plumstead (SE18)

Home visits are often arranged to surrounding areas including SE4, SE6, SE8, SE9, SE12, SE14, SE15, SE23, SE28, BR7, but there may be an additional charge depending on time of day and distance travelled.

Please see my Privacy Policy below:

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1 – Osteopathathome, which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:

2 – Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.

3 – Personal Data
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) Osteopaths’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.org uses cookies to help Osteopaths to identify and track visitors and their website access preferences. Osteopaths’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Osteopaths’ website.
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 – Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems including back pain and neck pain, tennis elbow, frozen shoulders, sciatica, headaches, sports injuries, and other degenerative conditions.

6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 – Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 – Data storage
All data is held on the Practice Management Software called Cliniko.

10 – Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.

11 – You can request the following information:

  • Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Osteopaths and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erasure, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 – To access what personal data is held, identification will be required
Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to m.hagan@me.com or by phoning +44 (0) 7903 714115 or writing to us at the address further below.

13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Mark Hagan – Osteopathathome
Telephone 07903 714115      or email m.hagan@me.com

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

Please call to discuss further if your postcode is not listed.

What People Say

Jessica - Solicitor in London

“After several sessions of physiotherapy did nothing to improve my back/neck condition, I turned to Mark who was much more thorough in his examination, analysis of lifestyle factors and diagnosis. After one session I was pain free and more mobile. After a few more sessions I now feel back to my original self and I am now aware of changes I can make to my lifestyle to prevent injury again. I’d highly recommend Mark – he is very professional, caring and I’ve found his treatment really effective. He will be my first call for any future aches and pains!”

Dr Maria Waters - GP, London

“As a busy GP my time is limited and I wanted quick results. I presented to Mark with classic neck and shoulder tension, leading to tension headaches.

I found Mark extremely professional and reassuring. He has a solid and extensive knowledge base and most importantly, he treated me successfully.”

Professor Dik Morling - London

“I first called Mark Hagan in to fix a minor lower back injury on the recommendation of my daughter.  On examination, he did not treat the injured area saying that it would recover in time.  Instead, he identified and treated several other parts of my body that were overloading the lower back and causing the pain.  Since then, I have found it really great to have him visit every month or so to keep my body in good mechanical condition.  Needless to say, it is a lot more convenient that he comes to us rather than we having to go to him.

He does more than just treat backs; he is unerringly good at spotting and treating problems with ligaments, tendons and muscles all over, so we have found him great in releasing tension and dealing with sports aches and strains.  He is very helpful in advising on the right exercises we should do following treatment sessions.

During treatment, he will tell you what he is doing and why.  While being 100% professional, he has an easy and friendly manner with a great sense of humour.  So there is a lot of laughter during the session – albeit punctuated by the occasional “Ouch!” as he homes in on a knotted clump of muscle fibres.

He always has time for you and will go way beyond the normal call of duty if you have particular problems.  He really cares.”

Michelle - TV Executive

“I started seeing Mark shortly after having a baby because my back was very stiff from lifting and breastfeeding. I was so pleased that Mark could come to my house; going to a clinic would have been impossible with a small baby. I’d previously seen a very ‘click happy’ Osteopath which made me very nervous. Mark made me feel at ease instantly and was very good at reading the type of gentle treatment I needed – no clicking required! I see Mark regularly now, it’s my time to recover from a week caring for my baby.”

Laura - Research Scientist

“As I spend most days chained to a desk, but many evenings/weekends participating in British Military Fitness, running clubs and other activities, I suffer from occasional work related low back and neck ache, and regular general exercise related muscle pain/tightness. Mark’s friendly yet highly professional approach and his excellent knowledge of osteopathy and deep tissue massage provide the perfect combination of skills to keep me moving and pain free”

Rupert Mayo - Judge

“I had a long-standing neck problem which meant that I could not look over my left shoulder without considerable pain. It takes 48 hours to see my GP and it was impossible to fix an appointment without taking time off work. Mark saw me at home and treated the neck and upper back in a single session lasting about 45 minutes.

You trust him instantly and he works professionally and sensitively. I had not received osteopathic treatment before and (like loads of men) had heard stories of pain, wrenching and nasty cracking noises. Nothing could be further from the truth. The treatment site felt a little sore for a day or two, but full movement was restored as soon as I got up from the treatment. I would recommend Mark to anyone with joint, neck or back pain.”